Just a quick post about a strange Word 2013 crash when I created a new document starting from one of the templates. This weekend, I did a fresh install of Office 2013. Nothing fancy, just a next-next-finish install. After the installation, I opened Word 2013 to see that everything is working as expected. But actually, it didn’t.
This is what happened after selecting one of the provided templates. Word stopped working. (Btw, it’s a Dutch version of Office 2013, as it was an install on my dad’s machine). After some research, I found that it was something related to the Bluetooth COM Add-in. Because that’s the only thing that appears on the Splash screen of Word: “Loading Bluetooth add-in”.
To solve this problem, you can disable this COM Add-in by clicking on the ‘Options‘ link on the left side of the screen. (Just press escape when you’re on the templates screen to be able to access the options menu). There you click on ‘Add-ins‘, and select the ‘Send to Bluetooth’ Add-in. Now you can select ‘Start‘ on the bottom of the screen.
You should see a new screen where can disable the ‘Send to Bluetooth’ Add-in. So uncheck the option, and click ‘OK‘. That’s it. You should now be able to start a new document using one of many provided templates.
I was having the same problem and thank god you’ve solved it. I wasn’t finding good enough search results on google to help me out. TY very much again.
I had the same issue, but mine turned out to be a “Send to Mindjet add-on”. So it seems there is an issue with add-ons in Word. Did not have the same issue in any of the other Office program.
Same issue here – your tip solved the problem for me.
Thank you, this solved the problem for me as well! After googling “Office 2013 crash new document” your article was the first one. Problem solved within 5 minutes thanks to you!
Thanks so much – this worked!
Works like Magic.. Thanks.. 🙂
thx a ton !
But what if I rely on that addin?
Thanks a lot !!!
At the moment I click on “opties” (also dutch), it also crashed immediatly. What to do?
Same here. When opening options it crashes 🙁 pls help
Same here. When opening options it crashes 🙁 pls helpp
Try opening office product from the program menu. If still crashes before edit, program safe mode may help. See here:
https://support.office.com/en-au/article/Work-with-Office-safe-modes-76fd3b4c-7298-4b35-8b0e-1e2b68f76ab2
You can also follow this tutorial, if your options panel crashes, too.
http://www.fixkb.com/2014/03/microsoft-office-2013-word-excel-crashing.html
that worked…. thank you!