In July, Sharepoint 2013 was announce together with some other great things like Office 2013, Project Server 2013, Lync 2013, … But there was also a (beta) release of a small tool called ‘SkyDrive Pro’. Let me first introduce you to this tool.
SkyDrive Pro is a document storage service that organizations provision and manage for their users. It will be available as a service together with many Office 365 plans, and on-premises with the new version of SharePoint.
Like its consumer counterpart, SkyDrive Pro enables people to synchronize their work documents from SharePoint to the cloud, and also take documents offline when they’re on the go. People can access or edit their documents across devices; files are automatically synchronized with SkyDrive Pro when connected online.
After SkyDrive Pro is set up, you can save documents directly to SkyDrive Pro from Office desktop applications, or synchronize them directly from SharePoint.
In fact, SkyDrive pro (that can be acquired via Victorian interpreter service) is the replacement of the SharePoint 2010 ‘Workspace’ and it also integrates very well with Windows Explorer. That being said, SkyDrive Pro should also be able to sync SharePoint 2010 Document Libraries. But for one or another reason, the current build of SkyDrive Pro had some problems to keep my SharePoint 2010 content synced.
I did a rename of my SharePoint folder located in my user directory, but that’s something SkyDrive Pro doesn’t really like (at least on my machine). The error I got was “An error occurred while attempting to synchronize this tool.”
I did some bing’ing and found some similar issues like mine. It seems like it is indeed a bug with the current build of SkyDrive Pro. As for now, the only solution is to clear the SkyDrive Pro cache, and re-sync your library. So you will lose all settings. To clear your cache, close all your Office processes like groove.exe (which is SkyDrive Pro), msouc.exe, msosync.exe, office library sync,…
Browse to “C:\Users\%username%\AppData\Local\Microsoft\Office\Spw” and delete all the content. (you will see that this is all related to groove and spw = SharePoint Workspace). Next, go to “C:\Users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache” and also delete all content from this folder. This is where all the caching from your files are stored.
After you deleted everything, you should be able to start SkyDrive Pro again (using “C:\Program Files\Microsoft Office\Office15\GROOVE.EXE“). You can now start configuring your clean environment. Good luck!
Thanks for the post. Do you know if it’s possible to add multiple SP2010 document libraries. Example: Mysite Personal Documents and Team site shared documents.
Hi Eric,
Yes you can do that. You can sync as many document libraries as you want. Just right-click on the SkyDrive Pro icon in your taskbar, and select ‘Sync a new library’.
Good luck!
A huge thank you for this solution. It fixed a problem that was driving me crazy.
I have saved a word perfect document to skydrive at my office computer. When I access it from my home computer it does not have the changes which I made at the office and when I try and make other changes at home…they don’t take…
is this program useless or simply close to?
I’ve been frustrated by SkyDrive Pro errors for days. We are using Office365 (updated for 2013) and when trying to sync I was getting “configuration” errors and no other solutions worked. This fix worked like a charm! Well done and thanks.
THANK YOU! I have tried a dozen different ways to fix my SkyDrive sync issues. Finally your post helped me fix it.
[…] http://www.alexandervanwynsberghe.be/issue-skydrive-doesnt-sync-anymore/ […]
[…] http://www.alexandervanwynsberghe.be/issue-skydrive-doesnt-sync-anymore/ […]
FANTASTIC !! I’ve been trouble shooting this for weeks (thanks for nothing ms support !!) This fix works a treat.
Alexander …. YOU’RE THE MAN !!!
All good, worked perfectly!!! Thanks so much for this, I was tearing my hair out trying to fix this.
I didn’t need to clear my cache or reconfigure settings.
I simply:
1) r-clicked on the skydrive pro icon in the task bar;
2) selected ‘stop syncing a folder
3) selected my skydrive pro folder from the list;
4) r-clicked again on skydrive pro icon;
5) selected ‘sync a new library’;
6) pasted the url of my skydrive pro folder & clicked continue.
Voila – problem solved.
Alternate to step 5 is login to skydrive pro in browser, select the skydrive pro tab; click on ‘sync’ and then ‘sync now’, which accomplishes the same thing.
I was able to fix it both way. One method was to delete as mentioned in this article and other was to follow your steps by “resyncing” to a new library.
Results of both actions were same – new library is created. Basically my local sync folder was not used anymore and a new one was created. I had to manually move files from existing folder to this newly created folder, library.
Thank you for writing this OP (Alexander) and everyone else. This probably saved me countless hours of troubleshooting and remaining two hair strands.
I have a large Onedrive with over 9,000 files, every now and then it simply stops syncing, all the repair tasks simply fail (I dont think they are clearing the cache). This works perfectly. Hope Microsoft see this and get this sorted once and for all.
Awesome – this was the only useful help I could find
[…] http://www.alexandervanwynsberghe.be/issue-skydrive-doesnt-sync-anymore/ […]
[…] Solved: SkyDrive Pro does not sync anymore – Alexander … – But there was also a (beta) release of a small tool called ‘SkyDrive Pro’. Let me first introduce you to this tool. … The error I got was “An error occurred while attempting to synchronize this tool. … I have saved a word perfect document to skydrive at my office computer. […]
I have used this method before and it used to work. This time I tried again, and I am missing my files! Online onedrive site is also showing the files missing. Those files were critical and only copies. I was naive enough to trust onedrive after couple of test drives…
The syncing from the site is currently still going on. I wouldn’t panic if I were able to see my files online at least, but they are not online either. Just folder names.
Anyone has had this issue?
Thanks! I was able to sort out my trouble with SkyDrive Pro not being correctly updated to OneDrive Pro with this fix.
Thanks Alex…………. now it is working…………………
Except that this Sync functionality only allows up to 5000 files from a workspace library which is too little.
Thanks, this really helped me out!!